Privacy Policy

Effective Date: March 1, 2025
Website: JMILimousine.com

At JMI Limousine, your privacy, trust, and security are our highest priority. As Portland’s premier luxury transportation provider, we are committed to safeguarding all personal, financial, and trip-related information shared with us, whether online, over the phone, or in person. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website, apps, booking platforms, or staff.

1. Information We Collect

We collect both personal and non-personal information to serve you efficiently, confirm reservations, maintain compliance, and enhance your experience with us.

a. Personal Information

Collected directly when you:

• Submit a quote or reservation request

   

• Call, email, or chat with our team

   

• Create an account or sign up for offers

   

• Make payments or sign contracts

   

May include:

• Full name

   

• Email address

   

• Phone number(s)

   

• Billing and pickup addresses

   

• Payment information (credit card or ACH)

   

• Event details (wedding, prom, wine tour, etc.)

   

• Guest list names (if provided)

   

• Special requests or accessibility needs

   

b. Automatically Collected Information

Gathered via cookies, scripts, analytics, and session tracking:

• IP address and device ID

   

• Browser type and operating system

   

• Geolocation data (when permitted)

   

• Referring websites or search engines

   

• Pages visited and time spent

   

• Mobile carrier or device type (for app/SMS use)

   

2. How We Use Your Information

We use your data for legitimate business purposes, including:

• Trip Planning & Confirmation – To book, manage, and coordinate your reservation

   

• Customer Support – To answer questions and assist during your trip

   

• Safety & Compliance – To meet legal, regulatory, and insurance requirements

   

• Marketing & Loyalty – To provide trip reminders, promotions, and VIP access

   

• Service Optimization – To improve our website, fleet, routes, and driver logistics

   

Note: Gratuity is not automatically included unless stated in your quote or invoice. Deposits are non-refundable, including cancellations for change-of-heart, inclement weather, guest no-shows, Bridezilla meltdowns, or any other scenario beyond our direct control. We reserve the right to charge full balances for last-minute cancellations or significant itinerary changes.

3. How We Protect Your Information

JMI Limousine follows strict industry standards to keep your data safe:

• SSL encryption for secure form and payment data transmission

   

• Firewall-protected servers and PCI-DSS compliant processors

   

• Internal access control – only authorized staff can view sensitive info

   

• Regular cybersecurity scans and updates

   

• Password-protected driver dashboards and trip logs

   

We are not responsible for security breaches, data leaks, or outages caused by third-party vendors, telecommunications, or historic data loss. We do everything within our power to reduce risks with secure protocols, encrypted emails, and responsible staff training.

4. How We Share Your Information

We never sell your personal information. We only share it with trusted parties necessary for business operation:

• Chauffeurs & Logistics Teams – For passenger pickup and route planning

   

• Payment Gateways – For billing, deposits, and account processing

   

• Third-Party Vendors – For app services, reservation tools, or customer support

   

• Event Coordinators or Venues – When working on your behalf at your request

   

• Law Enforcement or Legal Requests – When legally compelled or to prevent fraud

   

We do not control the policies of outside venues, restaurants, wineries, or clubs. Please confirm directly with those establishments about current hours, menu accuracy, reservation terms, age restrictions, or dress codes.

5. Mobile, SMS & Email Communication

By providing your phone number or email, you consent to receive:

• Trip reminders or updates

   

• Route confirmations or ETA notifications

   

• Special offers and seasonal deals

   

• Follow-up reviews or customer service surveys

   

You may opt out at any time by replying STOP to text messages or unsubscribing from emails.

6. Cookies & Tracking

We use cookies, pixels, and analytics to:

• Remember your preferences and improve navigation

   

• Track site performance and user activity

   

• Serve relevant ads and content across platforms

   

Most browsers allow you to disable cookies, but doing so may affect website performance.

7. Your Rights & Choices

You have the right to:

• Access or request copies of your data

   

• Update incorrect personal information

   

• Opt out of non-essential communication

   

• Request deletion of your data (where legally permissible)

   

Please contact info@jmilimousine.com to make a request.

8. Data Retention

We retain your data only as long as needed for:

• Legal, accounting, or insurance compliance

   

• Customer service and trip history

   

• Business reporting or analytics

   

We securely dispose of data when it is no longer required.

9. External Links & Services

Our site or communications may contain links to external services (e.g., restaurants, wineries, event venues). JMI Limousine is not responsible for the content, availability, or privacy practices of those third parties.

10. Disclaimer of Liability

JMI Limousine is not liable for any loss, delay, or damage caused by:

• Acts of God, weather, traffic, or road closures

   

• Mechanical failure or vehicle downtime

   

• Late passengers, no-shows, or itinerary changes

   

• Event cancellations, venue closures, or ticket issues

   

• Misbehavior by unruly passengers or excessive intoxication

   

• Policies of restaurants, venues, or third-party vendors

   

All passengers must be 21+ to consume alcohol on board. Guests who violate this rule may result in termination of service with no refund.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. The most current version will always be available at jmilimousine.com/privacy with the effective date clearly stated.

12. Contact Us

If you have questions, requests, or concerns about your privacy:

Contact JMI Limousine

 

Email: info@JMILimousine.com

Phone: 503-643-6404
Serving the Great Pacific Northwest